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Warranty & returns

Where does the warranty come from?

Darzeena is a shopping assistant, not a store. We do not sell, ship, or warranty products. Warranties come from the retailer or manufacturer you bought from.

How to claim a warranty

Keep your receipt

Your invoice or order confirmation is required for any warranty claim or return.

Check the retailer's policy

Every retailer has its own return window and warranty terms. Read them before you buy.

Contact customer support

Always start the return or warranty request through the retailer's website or app.

Manufacturer warranty

If the retailer's return window has passed, contact the brand's customer service directly.

Retailer warranty links

Pick a retailer to view its official returns and warranty policies.

Noon

General marketplace · KSA · UAE · EGY

Check Noon's returns and warranty policies in the Help centre before you buy electronics or appliances.

Amazon.sa

General marketplace · KSA

Warranty coverage depends on the seller (Amazon or a third-party merchant). Start returns from Your Orders.

Amazon.ae

General marketplace · UAE

Same Amazon returns flow for UAE customers — check the product's warranty details on the listing page.

Namshi

Fashion · KSA · UAE · KWT · BHR · OMN

Fashion items can usually be returned within the window shown at checkout. Warranty claims go to the brand directly.

Jarir Bookstore

Electronics & books · KSA · UAE · QAT · KWT

Jarir provides local warranty support for many electronics. Keep your invoice and original packaging.

Extra

Electronics & appliances · KSA · BHR · OMN

Extra offers in-store and online warranty service for appliances and electronics across the GCC.

Ounass

Luxury · UAE · KSA · KWT · BHR · QAT · OMN

Luxury items are covered by the brand's own warranty. Contact Ounass client care for returns and exchanges.

Sephora Middle East

Beauty · KSA · UAE

Beauty products can typically be returned if unused. Manufacturer warranties apply to devices and tools.

Carrefour KSA/UAE

Groceries & home · KSA · UAE · QAT

Electronics and appliances bought from Carrefour follow the retailer's return policy and any manufacturer warranty.

IKEA

Furniture & home · KSA · UAE · QAT · JOR

IKEA furniture carries multi-year warranties. Keep your receipt and register your purchase for faster claims.

Azadea

Fashion & lifestyle · LBN · KSA · UAE · EGY

Returns and brand warranties are handled per store policy. Contact the relevant brand boutique for warranty issues.

Aïshti

Luxury · LBN

Luxury goods are covered by brand warranties. Reach out to Aïshti customer service for returns and after-sales support.

Khoury Home

Electronics & appliances · LBN

Khoury Home provides local warranty and service for home appliances and electronics in Lebanon.

Cybertek Lebanon

Electronics · LBN

Laptops, phones, and accessories usually come with local warranty. Keep your invoice for service centre visits.

Librairie Antoine

Books & stationery · LBN

Books and stationery are generally non-warranty items, but defective products can be exchanged with proof of purchase.

Common questions

Does Darzeena provide a warranty?

No. Darzeena only surfaces products from third-party retailers. Any warranty or return is handled directly with the retailer or manufacturer.

What if a product is defective?

Contact the retailer you purchased from immediately. Most stores accept exchanges or returns within a set window.

Can Darzeena help with a dispute?

We can point you to the right support channels, but we are not a party to any purchase.

Need more help?

If you cannot find a warranty link or need guidance, email us and we'll point you in the right direction. DarzeenaBusiness2026@outlook.com